Movalor is operated by Guangzhou Wenfeimo Trading. Legal entity: Guangzhou Wenfeimo Trading Co., Ltd.
Every Movalor piece is cut from natural Aletai meteorite, so no two are exactly alike. We want you to feel confident in your purchase — here is how we handle returns, refunds and any issues.
14-day returns
You may return any piece within 14 days of delivery, for any reason, including change of mind. To be eligible, the piece must be unworn, in its original condition, and returned with its original packaging and any included materials.
Email us at hello@movalor.com within 14 days of delivery and we will send you the return address and instructions. Please do not ship anything back before contacting us.
Return shipping. For change-of-mind returns, you cover the cost of shipping the piece back to us, and we recommend a tracked service. We do not charge any restocking fee.
Damaged, defective, or incorrect items
If your piece arrives damaged, with a genuine manufacturing defect, or is not the item you ordered, we will make it right at our expense. Email us at hello@movalor.com within 14 days of delivery with a few photos of the issue, and we will arrange a replacement or a full refund. In these cases we cover return shipping.
How refunds are issued
Once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. Original shipping charges, where they applied, are refunded only for damaged, defective, or incorrect items.
Natural variation is not a defect
Because each piece is cut from natural meteorite, its pattern, tone, and surface texture will differ from the product photos. These natural variations are the proof of authenticity, not defects. If you would prefer a different piece for this reason, that is fine — it is covered by the 14-day return above, as a change-of-mind return.
Care and oxidation
Meteorite contains iron and needs a little care. Rust or oxidation caused by contact with water, sweat, or chemicals is normal wear, not a manufacturing defect, and is not covered. See our Materials & Care guide to keep your piece at its best.
How to reach us
Questions or a claim? Email hello@movalor.com. We reply within 1–2 business days, Monday to Friday.